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Trust + Security = Peace of Mind
🔒 Privacy Policy – Knowliy_edtech
Your privacy is very important to us. We collect and use your personal information only to provide the best possible learning experience and to keep our platform secure.
✔️ Information We Collect:We collect the following types of information:Basic details like name, email address, phone number, and country.Account information, such as login credentials and user activity.Session and usage data including topics, subjects, and communications between students and tutors.Payment data, which is securely handled by trusted third-party services.
✔️ How We Use This Information:We use your data to:Match students with suitable tutors based on subject, skill level, and availability.Manage schedules, learning sessions, and task tracking.Process payments and maintain financial records.Improve the platform’s features and user experience.Send helpful notifications, updates, and support messages.
✔️ Your Privacy Rights:You have the right to:Access your data stored on our platform.Request corrections to inaccurate information.Delete your account or data upon request.We do not sell or share your data with any third parties for marketing purposes. Your information is used only for educational services and improvements within Knowliy_edtech.
✔️ Cookies & Tracking:We use cookies to:Keep you logged in securely.Save your language or theme preferences.Analyze how users interact with the platform to improve performance.You can disable cookies in your browser settings, but some features of the platform may not work properly.If you have questions or concerns about your privacy, please contact us at
brdaiya9511@gmail.com
We are an online platform that connects students with qualified tutors for educational support, assignment help, and online tutoring sessions. Our aim is to provide a smooth and quality learning experience for both students and tutors. Students are expected to clearly communicate their requirements, deadlines, and expectations before any service begins. Payments are usually collected in advance, and students are encouraged to review the delivered work and request revisions if needed, based on our revision policy.
Tutors on our platform are expected to provide original, accurate, and timely assistance. They have the flexibility to choose their working hours and select tasks that match their expertise. Professional behavior and adherence to deadlines are essential. Tutors receive payments regularly—either weekly or monthly—depending on the platform’s schedule, and timely payout is ensured as long as the work is completed and verified properly.
We offer a fair refund policy. Refunds may be provided if a service is not delivered, if the work is of poor quality or incomplete, or if a student cancels before the work has started. However, refunds will not be issued if the student changes requirements after the work has begun, or if delays are caused due to incomplete or unclear instructions. In case of any dispute between a student and a tutor, our dedicated support team will review the matter and make a fair decision.
We are committed to maintaining trust, especially when tutors choose to hold classes at home or visit a student’s place. Tutors have full control over how they organize their sessions, and our customer support team is always available to assist with any issues or questions. From time to time, we may update our terms and conditions, and we reserve the right to suspend accounts in case of misuse, fraudulent activity, or violation of academic honesty.
If you ever need help, our support team is always ready to guide you and provide quick responses to ensure a smooth experience on our platform.
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